30 Day Money-Back Guarantee We want you to be fully satisfied with every item that you purchase from www.ZERO2CHILL.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund or credit of the purchase price, minus the shipping and handling.The item must be returned, unused or used, in good condition.Returning an Item
- All products must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.
- For your protection, we recommend that you use FedEx, UPS or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:
ZERO2CHILL Returns/Exchanges
3950 Brodhead Road, Suite 335
Monaca, PA 15061
- Include your customer ID number to ensure accurate identification and reimbursement to the correct account.
- You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.
Damaged/Defective Items If you receive a damaged or defective item, contact us immediately via shipping@23.92.210.6. Please supply your order number and item number from your original confirmation e-mail. Also supply your e-mail address and phone number. Zero2Chill.com will make every reasonable effort to replace the item in a timely manner. We cover shipping charges if there was damage to the item due to shipping.
If there is extensive damage to the packaging, contact us immediately via shipping@23.92.210.6. Always submit your order number with any issues to allow for accurate identifications.
